The control panel along the top of a clothes dryer seen close, a small display glowing with no readable characters, the cycle knob blurred beside it.

Fisher & Paykel dryer
showing KEY LOC

KEY LOC tells you Keylock is on, so the buttons on the control panel are locked against accidental presses.

(844) 314-5837

Mon–Sat, 8am–8pm

  • Mode, not a failure
  • No repair needed
  • Source: Fisher & Paykel

Book a visit

Three short steps, about a minute.

or call (844) 314-5837

Before you book,
in this order.

Each step comes from Fisher & Paykel's own guidance for KEY LOC on its dryers. Follow it to the end: the last card says whether this is a visit.

01

Touch and hold the Keylock button (the padlock) for two seconds to switch Keylock off.

02

Pick your cycle again and start it.

Cleared?

No part needed replacing. If the next full load still comes out damp or the dryer shuts off early, treat that as a separate problem.

What not to do

KEY LOC is a setting, not a broken control board; the panel works again as soon as Keylock is released.

What you may
notice with it.

The dryer problems KEY LOC tends to arrive with. Answer these at the dryer before anyone is booked.

All problems

No repair indicated

Nothing to repair.

A setting someone switched on, or a prompt the dryer shows by design — a child lock, a clean-the-lint-screen reminder, a demo setting. Nothing has failed and no part is needed.

In Fisher & Paykel's own words

Keylock is activated.
Fisher & Paykel DE4024P2 condensing dryer user guide, Before you call for service (PDF on fisherpaykel.com) Fisher & Paykel DE4024P2 condensing dryer user guide, Before you call for service (PDF on fisherpaykel.com) Fisher & Paykel US support article on dryer display messages (fisherpaykel.com)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Fisher & Paykel 24-inch DE4024P1 and DE4024P2 condensing dryers, which spell these messages on the digital display.

Fisher & Paykel KEY LOC dryer repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child folding warm towels together on top of a front-load dryer in a bright laundry room
For the heart of your home.

Questions
about KEY LOC.

Can I clear KEY LOC myself?
Touch and hold the Keylock button (the padlock) for two seconds to switch Keylock off.
Which buttons still work on a Fisher & Paykel dryer while KEY LOC is on?
Power and Start/Pause stay live; the rest of the panel ignores touches. That is why the dryer can look unresponsive even though nothing is wrong with it.
Does turning the Fisher & Paykel dryer off clear KEY LOC?
No. Keylock stays set through a power-off, so after pressing Power you still hold the padlock button for two seconds before choosing a cycle.

Back to your everyday

Still showing KEY LOC?

Book with the code exactly as displayed, the whole model number, and whether you smell burning or gas — for a code, that is where the diagnosis starts.

(844) 314-5837 Schedule a repair